Before Rubis, Centre Hospitalier de Guéret worked in silos: each porter was tied to a fixed department — operating theatre, imaging, outpatient clinics, emergency — on staggered shifts. Every mission went through the telephone, which meant a heavy call volume, a risk of identity errors, requests passed along in corridors with no confidentiality, and awkward traceability reconstructed in the evening on an Excel spreadsheet.
Quick adoption, solid support
The roll-out went smoothly thanks to full training of every department by Synovo’s training team. Porters were operational within a week, and care teams in under a month.
“We were supported and trained in using it: every department was involved.”
— Portering manager, CH de Guéret
Day to day: an organization rethought from the ground up
At the start of each shift, every porter picks up a tablet: missions are assigned automatically and fairly, created directly by the requesting departments. There is no longer any coordination by telephone. The improvement is clear:
- Tasks shared fairly between porters
- Better handling of phone calls
- Confidentiality of requests preserved
- Stronger identity checks: one mission, one patient, one porter
- Full, real-time traceability
- Better coordination with care teams
Shared visibility
The dashboard gives care teams direct visibility of the portering workload, reducing tensions and follow-up calls. They can also enrich their requests with extra information about the patient, which improves the quality of care.
« Yes, I would recommend Rubis for its organizational management, task distribution, traceability, the reduction of identity errors and its ease of use. »