Privacy policy

This policy describes how Synovo SAS collects, processes, uses and shares personal information and personal data about the users of the synovo-group.com website — https://www.synovo-group.com.

In this policy, the term "personal data" means information relating to an identifiable individual.

Basis for processing data

In order to allow you to use the website and the services offered through it, we must collect and process personal data about you. The processing is principally based on the following principles:

• We must process certain personal data in order to be able to provide you with services and to allow you to use the website.
• We may process certain personal data because you have specifically consented to the processing. You can withdraw your consent at any time; we will then stop the processing based on it.
• We process certain personal data where this is necessary to serve our legitimate interests, or those of our users or of our partners, where the processing does not adversely affect your fundamental rights.

The data we collect

Information that comes from you

We collect the information you send us (for example by filling in a form) through the website interface or by any other means. That information may include:

• Your full name, or any information you agree to send us;
• Your email address;
• The content you retrieve from the website.

How is your data used?

We use the personal data collected through the website for the purposes described below. Some uses concern data covered by your specific consent, while others are necessary in order to provide you with services or are based on our legitimate interests.

Communicating with you

We use the data you have sent us (for example your name and your email address) to communicate with you about your use of the website, only if you have provided us with that data and agree to receive our communications. We comply with the regulations in force on unsolicited email. To stop receiving communications from us, write to us at dpo@synovo-group.com.

Website maintenance

We use the data collected and data from analytics tools to monitor general use of the site, prevent abuse, identify problems or bugs, and determine which features to improve.

Serving our legitimate interests

We process the data collected to serve our legitimate interests, in particular improving the services offered and providing relevant content. We take our users' privacy seriously: this processing never involves targeted surveillance, nor the disclosure to third parties of precise data about an identifiable individual.

How is your data kept?

We keep personal data until you ask us to destroy it, or until our activities no longer require us to keep it. In accordance with the law, any data collected for the sole purpose of marketing or promotion is never kept for more than 3 years after your consent, that period being renewed each time you show fresh interest in our site or our offers.

The data is stored on electronic media, on our servers located at OVH — France. Those servers are operated by our service providers, which undertake in writing to process your data confidentially. Data collected about persons located outside France is transferred to France.

How your personal data is protected

Your data is hosted by our service providers, which undertake to use security measures that meet industry standards in order to preserve the integrity and confidentiality of the data. Our employees and suppliers are informed of the confidential nature of the data collected and made aware of the security measures appropriate to prevent any unauthorized access.

Who is your data disclosed to?

We share your data only in the manner described in this policy and where we have your consent.

Employees

The data collected is accessible only to those of our officers and employees who need to access it for the use provided for by this policy.

Service providers

We disclose certain data to suppliers that allow us to deliver our services more efficiently. Those suppliers undertake in writing to preserve the confidentiality of the data and not to use it other than to provide services to us.

Legal obligations

We may disclose the data collected to third parties where the law expressly authorizes or requires it, or where a competent authority compels us to do so, in particular in the context of legal proceedings necessary to protect our rights or those of our users.

Business transfer

In the event of a sale or restructuring of all or part of our business, we may pass the data collected to the persons or organizations involved before and after the transaction. Those persons or organizations then undertake to preserve the confidentiality of the data and to use it solely to assess the merits of the transaction, in accordance with this policy.

Content sharing

The site includes features that allow you to share certain content through social networking platforms. If you share content that includes personal data, that information becomes publicly accessible according to the settings you have selected.

What are your rights regarding your data?

Accessing your data

To access the personal data we hold about you, or to have inaccurate data corrected, you can send us a request in writing at dpo@synovo-group.com or at the address of the data controller given at the beginning of this policy. We will respond promptly (within 30 days of receipt at the latest) and, where the law requires it, will provide you with your data in a machine-readable format.

Withdrawal of consent

To withdraw your consent to the processing of your data beyond what the site allows, write to us at dpo@synovo-group.com. The only way to bring all processing to an end is to stop using the website.

Objection

In certain circumstances, you have the right to object to the processing of your data based on our legitimate interests. To object, write to us at dpo@synovo-group.com.

Erasure

You can ask for the data we hold about you to be erased by writing to dpo@synovo-group.com. We will respond as soon as possible (30 days after receipt at the latest).

Complaint

You have the right to lodge a complaint about the processing of your data with the authority competent for the protection of privacy, which varies according to your country of residence.

Verification

We reserve the right to verify the identity of persons wishing to access the data concerning them. Any information collected for that verification will be used for no other purpose.

Changes to the policy

We may amend this policy from time to time in order to reflect changes in our personal data management practices. Should it be amended, the new policy will be available on the website. We will notify you of any material change by email, a reasonable time before the new policy takes effect.

Additional information

For any additional information about the processing of your personal data, you can contact us at the address given at the beginning of this policy, or write directly to our DPO: dpo@synovo-group.com.