Voicebot powered by AI
Save time, cut mistakes and improve the patient experience.
Hello, how long until my ambulance arrives?
Your transport is on its way, estimated arrival in 12 minutes.
5 steps
How the Voicebot works
The patient calls your usual number. The Voicebot takes the call, queries Saphir and answers — or hands it to a colleague with the context already gathered.
The patient calls
The patient dials your ambulance company's number and comes through the existing telephone system.
The voicebot answers automatically
The Voicebot takes the call as a human agent would: it greets the patient, asks the right questions, understands what is being asked and guides the conversation.
The voicebot queries Saphir
Patient file, transport history, availability, administrative details, the ETA of the transport under way… and answers the patient directly.
If the AI does not know → automatic transfer
Where there is doubt, a complex case, a request that needs a person, or if the patient asks for one, the voicebot hands the call to a colleague with the context already gathered.
The agent takes over
The colleague receives the call with the reason for it, the patient's name (where identified), and the answers already given.
What you gain
Save time, cut mistakes, improve the patient experience
Save time
Everyday calls are handled by the Voicebot, which answers straight from the data held in Saphir.
Cut mistakes
Answers rest on the patient file and the transport history, not on a note taken in passing.
Improve the patient experience
The call is answered at once, with no wait, and a colleague takes over the moment the situation calls for it.
Discover VoiceBot
Hear the Voicebot answer your own calls and measure the time it frees for your dispatchers.