{"id":3349,"date":"2020-08-10T14:58:19","date_gmt":"2020-08-10T12:58:19","guid":{"rendered":"https:\/\/synovo-group.com\/?page_id=3349"},"modified":"2020-09-24T08:31:53","modified_gmt":"2020-09-24T06:31:53","slug":"faq-itsolutions","status":"publish","type":"page","link":"https:\/\/www.synovo-group.com\/faq-itsolutions\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1597063164775{background: #000000 url(https:\/\/synovo-group.com\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1597064328968{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(203,48,87,0.96) !important;*background-color: rgb(203,48,87) !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-chat” color=”white” size=”xl” align=”center”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”Foire aux questions” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”text-shadow”][vc_empty_space height=”10px”][vc_custom_heading text=”Vous avez des questions \u00e0 propos des produits et services Synovo ? Consultez les questions fr\u00e9quemment pos\u00e9es.” font_container=”tag:div|text_align:center|color:rgba(255%2C255%2C255%2C0.9)” use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”40px”][vc_wp_search el_class=”faq”][vc_empty_space height=”30px”][vc_column_text el_id=”headerfaq”]<\/p>\n

Vous ne trouvez pas vos r\u00e9ponses ? Contactez notre service commercial.<\/div>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column offset=”vc_hidden-sm vc_hidden-xs”][vc_widget_sidebar sidebar_id=”sidebar-5f313dded47da”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1597064761308{padding-top: 60px !important;}” el_id=”faq”][vc_column][vc_custom_heading text=”T\u00e9l\u00e9phonie mobile” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”40px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_toggle title=”Qu\u2019est-ce qu\u2019une flotte de mobiles ?”]Une flotte de mobiles, c\u2019est l\u2019ensemble des t\u00e9l\u00e9phones portables des salari\u00e9s d\u2019une entreprise, regroup\u00e9s sous un m\u00eame abonnement t\u00e9l\u00e9phonique.[\/vc_toggle][vc_toggle title=”Peut-on conserver nos num\u00e9ros de t\u00e9l\u00e9phone mobile actuels ?”]Oui, il vous suffit de nous le pr\u00e9ciser lors de votre souscription et de nous fournir le RIO de la ligne concern\u00e9e, et nous envoyer le mandat de portabilit\u00e9 dans le cadre d\u2019une tranche de num\u00e9ros.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_toggle title=”Qu\u2019est-ce qu\u2019un RIO ?”]Le RIO est le Relev\u00e9 d\u2019Identit\u00e9 Op\u00e9rateur. C\u2019est un identifiant unique affect\u00e9 \u00e0 chaque num\u00e9ro fixe (g\u00e9ographique et non-g\u00e9ographique)<\/em> ou mobile. Il permet de faciliter la conservation de son num\u00e9ro fixe lors d\u2019un changement d\u2019op\u00e9rateur.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1597064768741{padding-top: 60px !important;}” el_id=”faq”][vc_column][vc_custom_heading text=”T\u00e9l\u00e9phonie fixe” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”40px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_toggle title=”Qu\u2019est-ce que la VoIP ?”]VoIP est un acronyme signifiant \u00ab Voice Over Internet Protocol \u00bb <\/strong>(voix via le protocole Internet) . Il s\u2019agit d\u2019une technologie permettant la transmission du trafic vocal via une connexion Internet.[\/vc_toggle][vc_toggle title=”Comment fonctionne un syst\u00e8me de t\u00e9l\u00e9phonie Centrex ?”]Un\u00a0Centrex IP\u00a0est un\u00a0IPBX\u00a0h\u00e9berg\u00e9 et g\u00e9r\u00e9 par une tierce partie, g\u00e9n\u00e9ralement un op\u00e9rateur de t\u00e9l\u00e9phonie fixe<\/sup>. Ce syst\u00e8me permet \u00e0 une entreprise d’externaliser la gestion de son syst\u00e8me de\u00a0voix sur r\u00e9seau IP\u00a0et de s’affranchir de la gestion d’un\u00a0PBX\u00a0classique.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_toggle title=”Peut-on conserver nos num\u00e9ros de t\u00e9l\u00e9phone fixe actuels ?”]Oui, il vous suffit de nous le pr\u00e9ciser lors de votre souscription et de nous fournir le RIO de la ligne concern\u00e9e, et nous envoyer le mandat de portabilit\u00e9 dans le cadre d\u2019une tranche de num\u00e9ros.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1597064777458{padding-top: 60px !important;}” el_id=”faq”][vc_column][vc_custom_heading text=”Internet” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”40px”][vc_row_inner][vc_column_inner width=”1\/2″][vc_toggle title=”Comment tester mon \u00e9ligibilit\u00e9 ADSL, SDSL ou Fibre Optique ?”]Pour tester votre \u00e9ligibilit\u00e9 \u00e0 nos offres d\u2019acc\u00e8s internet, il vous suffit de nous transmettre votre num\u00e9ro de t\u00e9l\u00e9phone fixe ou l\u2019adresse de la ligne que vous souhaitez tester.
\nNous r\u00e9alisons les tests pour vous et vous proposons la meilleure offre adapt\u00e9e \u00e0 vos besoins.[\/vc_toggle][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_toggle title=”Est-ce que vous proposez de la fibre FTTH et FTTO \/ FTTB ?”]Nous proposons les deux.[\/vc_toggle][vc_toggle title=”Existe-t-il des frais annexes (pour la fibre) ?”]Si les adductions internes sont mises \u00e0 disposition et en bon \u00e9tat, il n\u2019y a aucun frais annexe.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1597064783145{padding-top: 60px !important;}” el_id=”faq”][vc_column][vc_custom_heading text=”Services” font_container=”tag:h3|text_align:center” use_theme_fonts=”yes”][vc_empty_space height=”40px”][vc_row_inner][vc_column_inner][vc_toggle title=”Que comprend l\u2019acc\u00e8s au service support ?”]Le service support de Synovo IT Solutions comprend l\u2019acc\u00e8s \u00e0 notre plateforme de ticketing Zendesk.
\nCette plateforme vous permet d\u2019\u00e9diter vos demandes, suivre les r\u00e9ponses de nos \u00e9quipes et consulter l\u2019historique. Vous avez \u00e9galement la possibilit\u00e9 de joindre nos \u00e9quipes directement par t\u00e9l\u00e9phone.
\nEnfin, en cas de probl\u00e8me bloquant votre exploitation, nous mettons en place un service d\u2019astreinte, joignable 24H \/ 24.[\/vc_toggle][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row” css=”.vc_custom_1597063164775{background: #000000 url(https:\/\/synovo-group.com\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1597064328968{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(203,48,87,0.96) !important;*background-color: rgb(203,48,87) !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-chat” color=”white” size=”xl” align=”center”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”Foire aux questions” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”text-shadow”][vc_empty_space height=”10px”][vc_custom_heading text=”Vous avez des questions \u00e0 propos des produits et services Synovo ? Consultez les questions fr\u00e9quemment pos\u00e9es.” font_container=”tag:div|text_align:center|color:rgba(255%2C255%2C255%2C0.9)” use_theme_fonts=”yes”][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”40px”][vc_wp_search el_class=”faq”][vc_empty_space […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"\nFAQ | SYNOVO Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synovo-group.com\/faq-itsolutions\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | SYNOVO Group\" \/>\n<meta property=\"og:description\" content=\"[vc_section full_width=”stretch_row” css=”.vc_custom_1597063164775{background: #000000 url(https:\/\/synovo-group.com\/wp-content\/uploads\/2018\/08\/pattern.svg?id=895) !important;}”][vc_row full_width=”stretch_row” css=”.vc_custom_1597064328968{padding-top: 80px !important;padding-bottom: 80px !important;background-color: rgba(203,48,87,0.96) !important;*background-color: rgb(203,48,87) !important;}”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_icon type=”entypo” icon_entypo=”entypo-icon entypo-icon-chat” color=”white” size=”xl” align=”center”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_custom_heading text=”Foire aux questions” font_container=”tag:h2|text_align:center|color:%23ffffff” use_theme_fonts=”yes” el_class=”text-shadow”][vc_empty_space height=”10px”][vc_custom_heading text=”Vous avez des questions \u00e0 propos des produits et services Synovo ? 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